March 16, 2009

Scheduled datacenter maintenance

Maintenance ID: 3953

Date: 03/28/2009

Start time (CDT): 03:00:00

End time (CDT): 05:00:00

Services affected: Backend/Private network

Location: Dallas, TX (DAL01)

Duration: 2 hours

Description: SoftLayer Engineers will be upgrading the IOS and rebooting the backend/private network routers across the Dallas network on March 28th 2009 starting at 3:00am CDT.

Customer Impact: Periodically during this maintenance, customers will not have access to backend/private services (DNS, updates, NAS, iSCSI, etc) as well as server to server communications on the Dallas backend network. Connectivity from remote cities to Dallas servers and services will also be affected. While the maintenance window is set for 2 hours, we expect no longer than 15 - 20 minutes of downtime. Customers are advised to disconnect any NAS and/or iSCSI mounts during this maintenance as a sudden loss in connectivity could potentially cause file system corruption and/or loss of data.